Terms of service

COST OF DELIVERY
We try our hardest to keep our shipping costs down for our customers this is why we offer subsidised shipping for small parcels within New Zealand. All large items including furniture and bulky items will incur a shipping cost which will be calculated on an order by order basis depending on your address. If you would like to know the cost of shipping to your house prior to ordering online please email info@hatch.co.nz to request this information.
Unfortunately at this time we are unable to deliver internationally.

OUR DELIVERY POLICY
We endeavour to have most of the items on our website in-store unless stated otherwise but if for any reason your selected item is not in available in stock and needs to be ordered, we unfortunately cannot guarantee it will still be available at our suppliers. If you urgently need your order contact us for availability.
Once you have been notified your item has been shipped please allow 4 working days for the couriers to deliver.

NO TOLERANCE POLICY REGARDING FRAUD
We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.

OVERSEAS ORDERS
We will only accept orders from New Zealand at this time.