Terms and Conditions

Terms and Conditions
Hatch Baby & Child Ltd (2023) is a wholly owned NZ Business.

Agreement
This agreement is between you (the ‘customer’ or site user) and Hatch Baby & Child Limited. Each individual order is considered a separate agreement; each order will be accepted by Hatch at our absolute discretion. We reserve the right to change these terms of trade by to notice to you. Notice maybe given by posting the revised terms and conditions on our website.

Christmas Close out for Shipping: Our last day for Shipping will be Friday 20th December 2024 and we will resume shipping Tuesday 14th January 2025. For orders placed after the 20th they will be shipped on the 14th January. Thank you for your understanding as we take time with our families.

Delivery and Delivery Charges
All prices are in New Zealand dollars and are inclusive of any Goods and Services Tax (GST) unless stated otherwise, but are exclusive of delivery charges. Delivery charges will be calculated at check out. At this time we are only able to ship to New Zealand addresses.

For more information please see our shipping and Delivery page. Orders will not be dispatched until full payment has been made.

Privacy Statement
Privacy policy and confidentiality:

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

Payment Options
Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!

Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.

Multiple Payment Methods: Please feel free to email us for our bank account details.

Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.

Trading Name: The name that will appear on your statement will be "Hatch Baby & Child".

Legal Business Name: Hatch Baby & Child Ltd as a Legal Name.

No Tolerance Policy Regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet.

Availability and Supply
All orders are subject to the availability of the products. If for any reason the product is not available we will endeavour to update the status via our online shop and contact you as soon as possible.

Pre Orders: Pre-order quantities are based on what we have ordered from our suppliers, but sometimes for reasons beyond our control, they do not deliver all items we order and we are unable to fulfil your order. We ask for your understanding when this happens as it is beyond our control but we will contact you and offer the next best solution.

Prices shown on our online store are exclusive of delivery charges but inclusive of GST unless stated otherwise.

Promotional Terms and Conditions:

Each claimant is entitled to one discount per online checkout. Discounts are not transferable and are not redeemable for cash and may not combine with any other discounts or any other offer promotions offered by Hatch.
The discount will automatically be applied to the lowest value item in your cart at time of checkout.
The discount is only redeemable online on the www.hatch.co.nz website.
The discount will be automatically deducted from the final price of the qualifying purchase. If the claimant fails to checkout within the stated above time frame, the purchase will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimant's purchase on the website.
We are unable to combine shipping costs on separate transactions during the promotional period.
The discount can not be applied retrospectively on previous orders and/or previous pre-orders.
Product exclusions may apply and will be stated at time of check out if a product is currently excluded from the promotion.
Promotion will apply to afterpay, transactions online.
Promotional code does not apply to gift voucher purchases.
Hatch reserves the right to discontinue any promotion at any time.
If you return items purchased using a discount, we will subtract the value of the discount from your return credit.
Hatch reserves the right to void the transactions where prohibited.
Pre-orders and holds are both generally excluded from online promotions unless otherwise stated on the advertisement.
Please write to us at: info@hatch.co.nz if you have any questions or need further clarification.
Information on how to participate forms part of these Terms & Conditions. By participating, claimants agree to be bound by these Terms & Conditions. Claimants must comply with these Terms & Conditions for a discount to be valid.

HATCH BABY & CHILD PRODUCT HIRE TERMS & CONDITIONS
The Hirer agrees with Hatch Baby & Child Ltd as follows:
1. Definitions:
a) “Hirer” (“client”, “user”, “you” or “your”) means the individual or entity
that is renting Product for a set period of time in exchange for money from the
Hatch Baby & Child.
b) “Hatch” (“Hatch Baby & Child Ltd” or “Hiree”) means the company of
which the product belongs to and who are hiring Product to Hirers as per
these Terms and Conditions.
c) “Product” (“Equipment” or “Rental Equipment”) means goods supplied
by Hatch Baby & Child Ltd to the Hirer.
d) “Business Day” means any day of the week excluding Saturday, Sunday
and New Zealand public holidays.
e) “Damage” (“damages”, ”damaged”) means any damage including, but not
limited to, a permanent stain, mark, tear, discolouration/changes to original
colour, faultiness, caused to product, whilst in the possession of the Hirer.
f) “Pickup Date” means the date in which the Hirer receives / picks up / collects
the product from Hatch Baby & Child Ltd.
g) “Hire Period” means the duration between the Pickup Date and Return Date.
h) “Hire Fee” means the cost to hire product for the Hire Period.
i) “Return Date” means the date by which the product physically arrives
back to Hatch or a delegated Third Party chosen solely by Hatch Baby & Child
Ltd.
j) “Third Party” means any other person than Hatch Baby & Child Ltd and the
Hirer delegate to.
k) “This/The Agreement” Refers to all hiring documents, including all terms,
conditions, provisions, and schedules contained within. It encompasses the
mutual understanding and commitments made by the Hirer and Hatch
regarding hiring Product from Hatch Baby & Child. This definition establishes
that any references to "This/The Agreement" throughout this or any document
pertaining to the hire of Product from Hatch Baby & Child, to the entirety of the
contractual arrangement and all obligations therein.
2. The Agreement
a) An Agreement of Hire is formed once the Hirer accepts the Terms and
Conditions and makes payment of the Hire Fee.

b) The Agreement of Hire subsequently binds the Hirer and Hatch Baby & Child
Ltd to these Terms and Conditions.
c) The agreement of hire is ceased once the hirer is notified by Hatch that the
product has physically been returned and in Hatch’s possession.
d) The hirer acknowledges that Hatch Baby & Child Ltd does not manufacture
the Product available for hire or any of its equipment and that they have made
the selection of the equipment based upon their own research.
e) The hirer acknowledges, agrees, and assumes full responsibility of the use of
the product being hired.
f) The hirer agrees to use the product as recommended by the manufacturer
instructions and abide by any and all manufacturer warnings and guidelines
relating to the equipment and the use of the equipment, including but not
limited to any and all manufacturer safety recommendations. All user manuals
will be provided physically or digitally.
g) The hirer further acknowledges that once they have taken possession of the
equipment it becomes their job to keep the child safe.
h) The hirer agrees that Hatch Baby & Child Ltd may terminate this agreement
and recover possession of the equipment hired at any time.
i) The hirer agrees that Hatch Baby & Child Ltd shall not be liable for any
damage caused to any person or property from the rented equipment and/or
the use of the Products
j) Hatch Baby & Child Ltd will perform a pre-rental check of all equipment at the
beginning of the hire period and at the time of pick up/delivery.
3. Orders and Payment
a) Hatch Baby & Child Ltd accepts hires from within New Zealand only.
b) All customers booking an item for hire are required to provide:
i. Name
ii. Billing address
iii. Delivery address
iv. Payment method
v. After the acceptance of the Terms and Conditions, the customer is
directed to make payment of the hire fee via credit or debit card. The
applicable fees will be charged on the date the purchase is made.
vi. The initial one week hire period will be charged at the time the Product
is booked via the website.

vii. Ongoing weekly hireage will be charged at the start of each new week,
until the Return Date of the Product.

c) This credit / debit card will provide cover for the entire scope of the Terms and
Conditions, including potential fees associated with damages, theft, late return
and cancellations.
d) Hatch Baby & Child Ltd takes no responsibility for any associated fees issued
by your financial institution.
e) All prices are in New Zealand Dollars (NZD).
4. Cancellation
a) Cancellations must be made by contacting Hatch Baby & Child Ltd in
writing via email.
b) In the event the Hirer wishes to return the Product earlier than the original
end of hire period, Hatch Baby & Child Ltd will cancel the weekly
subscription fee once the Product physically arrives back to Hatch or a
delegated Third Party chosen solely by Hatch Baby & Child Ltd.
c) Hatch Baby & Child Ltd will not be liable for any loss or damage incurred
to the customer as a result of cancelling the order.

5. Damages
a) A Bond is required for all Hatch Baby & Child Ltd rentals in the case of
damage that exceeds normal wear and tear.
b) The bond will be refunded after the Product is inspected upon return to Hatch
Baby & Child Ltd. At Hatch’s sole discretion, they may choose to deduct a $50
cleaning fee if the Product is not returned in the same condition when it was
hired out.
c) Missing/damaged/excessively dirtied or destroyed Product on return will result
in a deduction from the given bond according to the replacement value of the
Missing/damaged/excessively dirtied or destroyed item.
d) The Bond will be returned to the Hirer within 5 business days of the Return
Date.
a) If the item is returned with damages that exceeds normal wear and
tear, Hatch Baby & Child Ltd reserves the right to bill the customer the cost of
repairing the item by way of deducting this from the Bond refund, or
b) if the above amount supersedes the Bond amount held, the Hirer authorises
Hatch Baby & Child to take by deduction from the credit or debit card currently
used for the Agreement.
6. Stolen or Unreturned goods

c) In the event that the Product is stolen or unreturned, the Hirer will be
responsible to repay Hatch Baby & Child Ltd the full replacement value of the
item.
d) In assessing the replacement value, Hatch Baby & Child Ltd will take into
account the condition of the item and the availability to re-purchase the item.
e) The Hirer authorises Hatch Baby & Child to take by deduction from the credit
or debit card currently used for the Agreement the full replacement value of
the item.
f) In the instance the credit card cannot be billed, Hatch Baby & Child Ltd will
contact the customer to organise a suitable alternative, including a repayment
plan.
g) Hatch Baby & Child Ltd reserves the right to pursue legal action and to pass
on details of the customer to the Police and/or debt collection agency for
prosecution.
7. Pickup/Delivery
a) Any pickup/delivery date given by Hatch Baby & Child Ltd to the Hirer is an
estimate only. Hatch Baby & Child Ltd will not be liable for any loss or damage
incurred to the customer as a result of pickup/delivery being late.
b) The Hirer is required to inspect the item within twenty-four (24) hours of
pickup/delivery and inform Hatch Baby & Child Ltd of any damage or failure to
comply with the expected standard of the item.
8. Returns
a) The Return Date is the final date of the booked period.
b) It is the responsibility of the customer to re-package the items as directed
by Hatch Baby & Child Ltd return instructions. These instructions are:
a. Re-package the Product and all supplied accessories and manuals
in the original packaging that was supplied on pickup/delivery.

c) The Hirer will continue to be charged until the Return Date.
d) Hire extensions cannot be guaranteed as the items may already be
allocated to another party therefore it is recommended to determine the
Return Date prior to booking. If you would like to extend your Return Date,
please contact Hatch Baby & Child Ltd as soon as possible.

9. Customer’s (the Hirer's) Responsibilities
a) The Customer shall:

i. Not hire the item to a third party.

ii. Not leave the item in the care of a third party.
iii. Notify Hatch Baby & Child Ltd of any damage, malfunction or loss to
the item that occurs during the agreement as soon as possible.
iv. Ensure that the item is not lost or stolen by themselves or a third party.
v. Not attempt to repair the item themselves, not modify the item in
anyway.
vi. Return the item in accordance to Hatch Baby & Child’s re-packing
instructions.
vii. Return the item by the agreed return date.

10. Intellectual Property
a) Hatch Baby & Child’s visual and promotional assets, including any graphics,
logos, web design, button icons, photographs, video, images and software are
the property of Hatch Baby & Child Ltd and protected by New Zealand and
International copyright laws.
b) No material, not limited to the list above, should be reproduced without written
consent from Hatch Baby & Child Ltd.
11. Indemnity
a) To the full extent permitted by law the Hirer releases, discharges and
indemnifies the Owner from all claims and demands on the owner arising out
of or consequent or misuse of the equipment during the hire period.
12. Insurance
a) The Owner will maintain current insurance policies in respect of the
equipment to its full insurable value.
13. Title to goods
a) The Hirer acknowledges that Hatch retains title to the equipment and that the
Hirer has rights to use the equipment as lessee only.
14. Repossession
a) Hatch may retake possession of the equipment if the Hirer breaches any
provision of this agreement, notwithstanding anything else herein contained.
b) If repossession takes place, Hatch shall only charge the hire fee up to and
including the time of repossession.
15. Governing Law
a) This Agreement is governed by the laws of New Zealand, and any disputes
shall be resolved in accordance with New Zealand law.

16. Amendments
a) Any amendments to this Agreement must be made in writing and signed by
both parties.
17. Entire Agreement
a) This Agreement constitutes the entire understanding between the parties and
supersedes all prior agreements, representations, or understandings, whether
written or oral.
18. Severability
a) If any provision of this Agreement is found to be invalid or unenforceable, the
remaining provisions shall continue in full force and effect.