Shipping policy

We Ship within New Zealand. Unfortunately at this time we are unable to deliver internationally. 

You will be notified once your order has been shipped. Please allow 5 working days from notification for the couriers to deliver. For rural deliveries please allow an additional 2 working days. 

We are unable give a guaranteed time or day of delivery. 

COST OF DELIVERY 
We try our hardest to keep our shipping costs down for our customers however due to the rising cost of Fuel and a surcharge imposed by our courier providers we have had to update our shipping costs. We continue to re-evaluate this regularly.  

LARGE ITEMS
All large items including furniture and bulky items  - this includes large items such as Strollers, Car Seats, Furniture, Hannie Highchairs and some large stroller accessories. As we need to generally use a freight forwarder these items will incur a shipping cost which, depending on your address, will vary in price. 

The easiest way to find out our shipping costs is to add the item to your basket and select checkout and enter your address. You won't be asked to enter your credit card details until after the shipping cost has been calculated. 

DELIVERY POLICY
Sometimes, due to circumstances out of our control we may not be able to fully supply all items you have ordered.  If this is the case we will notify you as soon as possible to arrange a refund or replacement of the item.  

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived, we will ensure delivery occurs as soon as possible.

We will not be held liable for any loss or damage resulting from late delivery. If an item is lost in transit, we will not dispatch a replacement immediately.

Replacement items will be dispatched at our discretion.